Should you or your call recipient experience any echo on your call please lower the volume on the headset a few levels to resolve the issue.

Echo can be caused by a number of factors that relate to network connectivity. These factors change on an intermittent basis. Lowering volume levels of the Connect should resolve such issues.

Ensure that you have the latest firmware version installed on your headset.
Please click here to download the Rich & Mich Updater Software.